Reading and interpreting logs and helping Corporate customers resolve their queries.
Monitor, escalate & close all Network Elements & Link incidents.
Responsible for handling alerts and faults of the MPLS Network and its various elements,Incumbent would be working in shift handling various network alerts and faults,mitigating and restoring the same.Incumbent would work for monitoring the network status using various FMS
tools,engage suitable teams for working together to fix the same.
Proactive Problem management (Non Service Affecting) along with follow ups with peer teams.
Updating respective databases along with Proactive follow-up with peer teams for incident closure
Generation of incident reports
Handling inbound calls/outbound calls/emails of corporate customers pertaining to technical queries & complaints.
Skills Required:
Good Communication Skills.
Educational Qualification: Graduate
Details of the Company:
Telecom Industry
Contact Number: 0124-4634925
Contact Person: Pooja
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